Customer Service at Pallet USA is not a department, but rather a function that exists in everyone's job description. It is the foundation that drives our culture. Our promise to any customer is to engage in an up front sharing of information such that together we position ourselves to mutually "win". While this sounds easy and over-used, we have found it to be something that is rarely practiced. Pallet USA prides itself on "doing exactly what we say we are going to do". Our entire manufacturing processes are based on the principles of Lean Six Sigma Manufacturing. We boast about a safety record that is second to none in the pallet/lumber industry. We work tirelessly on the little things and on the details that make a difference. We are always trying to do it better!
When you deal with Pallet USA for new pallets, refurbished pallets, pallet recycling, shipping and packaging crates, or industrial lumber; we promise open / honest dialog and delivering on the commitments we make. It is exactly why we have our own fleet of vehicles. Over 35 years of experience has taught us that we simply cannot rely on another organization to deliver our products with the passion and urgency that our team delivers on every day. We accept ownership of your order from the time we accept it, to the time we drop the product at your dock.
Contact Pallet USA: "Because a lot rides on us".
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